Nigerian Banks are now take leverage of WhatsApp business to bring an easy and convenient banking experience to their customers. The introduction of WhatsApp Banking will allow customers to interact and perform basic banking services like opening an account, checking your balance and some other banking service.
UBA, GTB, First Bank And Access Bank Introduces WhatsApp Banking
United Bank for Africa Plc, Guaranty Trust Bank Plc, First Bank of Nigeria Limited and Access Bank announced WhatsApp Banking, a new banking experience to bring customers closer to their digital banking.
United Bank for Africa Plc
The United Bank for Africa (UBA) on Wednesday announced that its chat banker, Leo has launched its pilot mode on WhatsApp and will be fully available to customers by September 1, 2018.
According to the Bank, customers would be able to open new accounts, check their balances on the go and carry out basic banking services.
The Group Managing Director, UBA, Kennedy Uzoka, stated that the bank would never relent in matching its words with equal action.
I guess it may have occurred to some of us already that Leo has already been integrated with Facebook and according to the Banks Group Head, UBA’s Online Banking, Austine Abolusoro, the Chat Banker is dependable and has intelligent personality. Now, the Bank is determined to replicate on WhatsApp the success recorded on the Facebook Messenger platform.
Guaranty Trust Bank Plc
Guaranty Trust Bank Plc (GTBank) also announced on Wednesday, the same day as UBA, that it will be leveraging the WhatsApp Business Solution to offer Nigerians an additional channel to connect with the bank for inquiries, service requests, and access to other basic banking services.
The Managing Director/Chief Executive Officer, GTBank, Segun Agbaje, said the lender was passionate about driving constant interaction with its customers to learn more about how they could be served better as well as to provide them with the financial solutions that could add real value to their lives.
He also stated;
“By leveraging the WhatsApp Business Solution, we are continuing to expand our service channels as part of our commitment to making banking, cheaper, faster and readily accessible to customers wherever and whenever they choose to bank,” he stated.
First Bank of Nigeria Limited
The same Wednesday, First Bank of Nigeria said its WhatsApp chat banking will ensure effective services to the customers. The will enable customers to leverage the real-time messaging capabilities of the WhatsApp Business Solution to check their account balance.
Chuma Ezirim, the First Bank Group Head, E-Business, said the application will enable customers to leverage the real-time messaging capabilities of the WhatsApp Business Solution to check their account balance.
Access Bank Plc said it has deepened its commitment towards providing easy banking experience to customers by leveraging WhatsApp social media platform to bring its Banking Relationship Managers closer to its customers.
According to the Group Managing Director/ CEO, Herbert Wigwe, the initiative was developed in line with the bank’s vision to change the face of banking on the continent by leveraging innovation and technology, while ensuring that customers are provided with the opportunity to enjoy ease of access and engagement in their banking transactions and maximise their financial opportunities.
“Driving customer intimacy and providing engaging and convenient access to financial services across all channels remain a key focus area for us and we will continue to drive and implement solutions to provide a best in class service for our customers,” he stated.
Nigerian banks will take advantage of the Whatsapp Business application, launched in January 2018, to help businesses connect with their customers in real time.
WhatsApp Banking will really improve the banking experience between banks and their customers in Nigeria and sooner or later other banks will introduce this service.